It happens all the time: when a cardholder doesn’t recognize a transaction on their bank statement, they don’t call the merchant; they call their bank to demand a refund. And if a dispute is not addressed promptly, it becomes a chargeback, often without the merchant ever getting a chance to resolve the issue. When chargebacks add up, they can seriously endanger a merchant’s ability to process transactions.

That’s why Square 1 Consultants Group provides our merchants with a single endpoint to receive dispute alerts in real time. This is the core of our chargeback management portal. It enables merchants to promptly resolve these disputes before a chargeback is issued. Merchants can use the portal themselves, they can have Square 1 Consultants Group manage their alerts, or they can automate their management entirely.

This process is tailored to the unique needs of each Square 1 Consultants Group client, but the end-result is the same. The cardholder receives a credit by refund. The transaction is recorded with the banks as a refund—as if the consumer had contacted the merchant—and not as a chargeback. This reduces the merchant’s chargeback-to-sales ratio and preserves the merchant’s relationship with the issuing bank so they can continue to process payments.